ServiceNow Introduces AI Agents Built for the Telecom Industry to Drive Productivity
ServiceNow, the AI platform for business transformation, announced the introduction of AI agents for the telecom industry. The AI…
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Customer Service
Klaviyo Announces the Only CRM Built For B2C
Klaviyo, the company enabling smarter digital relationships for over 167,000 businesses, has unveiled Klaviyo B2C CRM—the first…
EZLynx Unveils AI Features to Boost Agency Productivity and Customer Experience
EZLynx, an Applied company, announced the launch of the latest AI capabilities in its all-in-one management system. Leveraging…
Creatio Partners with NeoAddition to Drive Digital Transformation
Creatio, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, partners with …
Box Unveils Enterprise Advanced Plan to Revolutionize Intelligent Content Management with AI-Powered…
Box, Inc., a leader in Intelligent Content Management (ICM), has announced the launch of its new…
WOW24-7 Partners with Gorgias to Enhance Ecommerce Customer Support
WOW24-7, a leading customer service outsourcing company, announced a new partnership with Gorgias, a top AI customer experience…
Pega Named Leader in Gartner Magic Quadrant for CRM Customer Engagement Center
Pegasystems Inc., the Enterprise Transformation Company™, announced it has been named a Leader in the Gartner® Magic QuadrantTM …
Loris Introduces ‘Ask Loris’: AI-Powered Answers for CX Leaders
Loris, a leading customer intelligence platform, announced the launch of “Ask Loris”, an innovative AI solution that transforms…
Amazon Connect Uses GenAI to Enhance Customer Experiences
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s…
Dialpad Launches AI-powered Support Platform to Revolutionize Customer Service
On November 12, 2024, Dialpad launched Dialpad Support, a next-generation AI-powered contact center solution designed to enhance…