Customer Service

On November 12, 2024, Dialpad launched Dialpad Support, a next-generation AI-powered contact center solution designed to enhance…

In a world where we barely have time to focus, the average attention span is down to just 8.25 seconds! That's why visuals work…

36% of consumers in America purchase retail items online. They often purchase after researching products digitally. This trend…

Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful…

Oracle announced new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help…

The digital customer journey has become the backbone of modern business success, as more customers interact with brands online…

Fusion CX, a leading provider of customer experience (CX) and business process management solutions, announced the completion of a…

What is customer experience analytics? Customer experience analytics (CX Analytics) is the systematic collection, processing, and…

PolyAI, a leading company in conversational AI technology, has announced a strategic partnership with Amazon Web Services (AWS).…

Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes…