65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching…
Medallia, Inc., the global leader in customer and employee experience, announced the findings of its new report: The New Customer…
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customer service experience
Informatica Earns “An Outstanding Customer Service Experience” by J.D. Power for Second…
Informatica, the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology…
Uniphore Solutions Now Available as Genesys Premium AppFoundry Application
Leading conversational AI provider brings cost savings to Genesys customers
Uniphore, the leader in Conversational Automation,…
ccc Applauded by Frost & Sullivan for Delivering Exceptional Customer Experiences and…
ccc by stc adapted very quickly to the new environment, implementing cutting-edge technologies to drive digital transformation…
Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced today that…
Techy Launches Five Techy Cafes. Giving New Customers the Greatest Customer Service Experience
Techy Cafes' new store openings will take its customer service experience to a new peak. The innovative repair and technology…
Glia Continues Rapid Growth in 2021, Doubling Customer Base, Employee Headcount and Strategic…
Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades and praise for category-defining book…