Lyro AI Now Powers Email Automation, Thanks to Tidio
On November 19, 2024, Tidio, a leading AI-powered customer service platform, announced the expansion of Lyro AI to its email…
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customer service platform
Front Acquires Idiomatic AI to Unlock Customer Insights
Front, the industry-leading AI-powered customer service platform built for collaboration, announced the acquisition of Idiomatic,…
Front appoints new CEO to lead next phase of AI growth and innovation
Front, the modern customer service platform, announced that co-founder Mathilde Collin is taking over as Executive Chairman of…
Intercom Announces New GPT-3.5 Enabled Features Within its Customer Service Platform
Intercom, the leading customer service platform for internet businesses, announced it has launched three new automation-first…
Dixa Discover Unlocks the Power of Customer Service Data to Drive Growth
Dixa, the conversational customer service platform, announces Dixa Discover, a new analytics suite to help businesses leverage…
Hiver launches its knowledge base portal; helps companies worldwide offer better self-service to…
Hiver, a Gmail-based customer service platform, has launched its own knowledge base portal that helps companies build, host, and…
Gupshup acquires OneDirect, the Leading Omnichannel Customer Service Platform for Global Businesses
Acquisition strengthens Gupshup’s suite of conversational tools with a unified, intelligent Agent Assist inbox
Gupshup, a…