Customer Service

tMedia Consulting, a leading Inbound® marketing and advertising agency in Boston serving clients around the globe, announced that…

New Mitto research indicates that a majority (55%) of consumers have canceled a delayed shipment because of a bad customer…

Celebrating Over a Decade of Recognition for Sales and Customer Service, VIZIO Named Customer Service Team of the Year VIZIO…

AdCellerant makes quality digital marketing accessible to every business AdCellerant, an award-winning tech-enabled Services…

ArmorPoint's Corey Ayers named Sales Director of the Year in the 2022 Stevie Awards ArmorPoint's Corey Ayers was presented with a…

Younger generations’ expectations for brands reveal growing opportunity for AI and automation in customer service The…

Pandemic-born struggles increase demand for alternative customer service models Seventy-two per cent of customer service managers…

If you've ever wondered how customer service is evolving in the digital age, you're in for a treat. In 2023, we're witnessing a…

Clickatell's new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet…

Leader for 8th Consecutive Quarter, Earning 95 out of 100 Score in Usability UJET, Inc., the world’s most advanced cloud…