Customer Service

Pandemic-born struggles increase demand for alternative customer service models Seventy-two per cent of customer service managers…

If you've ever wondered how customer service is evolving in the digital age, you're in for a treat. In 2023, we're witnessing a…

Clickatell's new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet…

Leader for 8th Consecutive Quarter, Earning 95 out of 100 Score in Usability UJET, Inc., the world’s most advanced cloud…

Hi Daniel, could you tell us about your journey in MarTech?  I started my career in strategy consulting, which was exciting and…

Northpoint Commercial Finance (Northpoint) a diversified inventory finance company, celebrated 10 years of exceptional growth…

Using Freshdesk and AWS helps leading travel organisation support airport Covid-19 testing facilities service a surge of 45% in…

Positioning Based on Customer Satisfaction, Customer Service Delivery, Growth, Innovation and Digital Banking Capabilities Q2…

Experion Technologies is proud to be recognized as a Global Leader in delivering exceptional Customer Value in the Software…

Talkdesk supports iconic travel and tourism brand on journey to the cloud Talkdesk®, Inc., a global customer experience leader…