Customer Service

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has…

A complete SaaS portfolio of business communications for Communications Service Providers (CSPs), Channels and Systems Integrators…

The Company will showcase its ecosystem of out-of-the-box unified CCaaS solutions including Omnichannel, AI, CRM, and Workforce…

Survey results from Attentive point to a future of conversational commerce supporting the entire customer buying experience  A…

Webhelp, a leading global provider of customer experience (CX) and business solutions, has rolled-out Webhelp Anywhere; a…

World’s Most Advanced Cloud Contact Platform Empowers Customers With Smarter, More Secure Customer Experiences on Chrome OS…

Customer portal, inbound calling, SLA management, and more new features help teams provide a more authentic customer experience…

IDX's Customer Service Team distinguished as front-line customer service team of the year IDX, a leading privacy platform and…

First pure-play automation vendor to receive the Customer Relationship Management Institute’s prestigious NorthFace ScoreBoard…

Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its…