Customer Service

Empowers mobile workforces with more tools and control over the delivery of high-quality customer experiences…

Navigating a Constant State of Change, Fueling Sustainable Workforce Strategies, and Safeguarding Employee Wellness Top the List…

Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting…

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has…

A complete SaaS portfolio of business communications for Communications Service Providers (CSPs), Channels and Systems Integrators…

The Company will showcase its ecosystem of out-of-the-box unified CCaaS solutions including Omnichannel, AI, CRM, and Workforce…

Survey results from Attentive point to a future of conversational commerce supporting the entire customer buying experience  A…

Webhelp, a leading global provider of customer experience (CX) and business solutions, has rolled-out Webhelp Anywhere; a…

World’s Most Advanced Cloud Contact Platform Empowers Customers With Smarter, More Secure Customer Experiences on Chrome OS…

Customer portal, inbound calling, SLA management, and more new features help teams provide a more authentic customer experience…