Customer Service

A complete SaaS portfolio of business communications for Communications Service Providers (CSPs), Channels and Systems Integrators…

The Company will showcase its ecosystem of out-of-the-box unified CCaaS solutions including Omnichannel, AI, CRM, and Workforce…

Survey results from Attentive point to a future of conversational commerce supporting the entire customer buying experience  A…

Webhelp, a leading global provider of customer experience (CX) and business solutions, has rolled-out Webhelp Anywhere; a…

World’s Most Advanced Cloud Contact Platform Empowers Customers With Smarter, More Secure Customer Experiences on Chrome OS…

Customer portal, inbound calling, SLA management, and more new features help teams provide a more authentic customer experience…

IDX's Customer Service Team distinguished as front-line customer service team of the year IDX, a leading privacy platform and…

First pure-play automation vendor to receive the Customer Relationship Management Institute’s prestigious NorthFace ScoreBoard…

Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its…

Sangoma's Contact Center leverages the power of cloud communications to streamline workflows, manage high-volume calling and…