Customer Service

Honored as an innovative CX solution which delivers extraordinary customer experiences, NICE Enlighten AI offers a comprehensive…

Component makes it easy to embed Pega into Salesforce environments to further automate customer service workflows Pegasystems…

Industry-leading text analytics uncover the agent behaviors that most impact customer satisfaction and loyalty A majority of…

WALLIX delivers cost-effective and flexible cybersecurity products to prevent data breaches and streamline productivity Based…

This event provides participants insights, tools, and connections to help improve customer satisfaction rates, reduce customer…

This event provides participants insights, tools, and connections to help improve customer satisfaction rates, reduce customer…

New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement…

LiveVox’s Quality Management and Analytics, Unified CRM, and Configurable Agent Desktops Honored for Exceptional Innovation…

Alaska Airlines' board of directors has elected Celley Buchanan vice president of airport operations and customer service. In this…

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces the…