Customer Service

LiveVox’s Quality Management and Analytics, Unified CRM, and Configurable Agent Desktops Honored for Exceptional Innovation…

Alaska Airlines' board of directors has elected Celley Buchanan vice president of airport operations and customer service. In this…

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces the…

SearchUnify, a recognized unified cognitive platform, announced the general availability of its latest release – Colubridae '22 –…

Travelodge, the UK’s largest independent hotel brand, unlocks insight into over 590 hotels across the UK, Ireland and Spain…

CX executives embrace gig work to manage contact center operational inefficiencies. Domain experience, scalability viewed as chief…

New Data Governance Capabilities Unveiled by Informatica for Snowflake Data Cloud Informatica, an enterprise cloud data…

Global clothing brand automates processes and measures efficiency with Pipefy Pipefy, the low-code business process automation…

Fusion Connect, a leading provider of managed security and collaboration services, was recently named the winner of a 2022 Bronze…