NICE Launches CXone Mpower SmartSpeak for Multilingual Communication
On November 4, 2024, NICE, a global leader in customer experience (CX) solutions, launched the CXone Mpower SmartSpeak, an AI…
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CXone
NICE Announces Elite Partners of the Year Awards at Interactions 2024, Expanding the Reach of CX AI…
NICE announced the winners of the NICE Elite Partners of the Year award at Interactions 2024, the industry’s largest customer…
NICE Announces CX Excellence Award Winners at Interactions 2024, Playing Pivotal Roles in Shaping…
NICE announced the 2024 CX Excellence Awards winners. The winning organizations were recognized for innovating with CXone and…
NICE Launches Next Generation of Enlighten Copilot, Delivering AI-Driven Augmentation to The Entire…
NICE announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by…
NICE to Acquire LiveVox, Revolutionizing How Organizations Manage Proactive Outreach With the Power…
NICE and LiveVox announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive…
NICE CXone Summer 2023 Release Unlocks New Levels of Openness and Flexibility to Deliver CX at Scale
NICE announced the Summer 2023 Release of CXone, which adds new capabilities, underpinned by Enlighten, that drive fluent…
NICE Delivers AI-Powered CX to Accelerate Smart Self-Service Adoption While Improving Employee…
NICE announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help…
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release
Further expanding NICE’s commitment to CXi, the newest CXone release offers first-of-its-kind capabilities to enable fully…
NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone
Companies in the Asia Pacific region can now exceed today’s consumer and employee expectations by delivering effortless,…
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its…
Further expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent…