Digital transformation

Airkit introduces a new conversational visual builder and agent automation tools to increase self-service effectiveness with a 20x…

Company sees 200 percent increase in productivity and 30 percent decrease in travel costs employing Matterport on iPad devices…

Strengthens integration with DocuWorks, a document handling software with proven track record in Asia-Pacific markets Box,…

Adapt Now to debut today at Customer Contact Center Week in Las Vegas TTEC Holdings, Inc., a leading global customer experience…

Cloudentity customers will save on software operation and licensing costs while meeting complex B2B CIAM requirements…

Component makes it easy to embed Pega into Salesforce environments to further automate customer service workflows Pegasystems…

Epicor, a global provider of industry-specific enterprise software to promote business growth, announced its UK Customer…

Outsell, the only A.I.-driven Customer Data and Engagement Platform (CDEP) for the automotive industry, announced its latest…

As life insurance carriers work to keep pace with innovation, the focus is shifting from customer-facing, front-end technologies…

What challenges did the Covid-19 pandemic pose for your team? EC-PR was already a virtual agency, so lockdown presented no…