70% of Gen Z Believe They Currently Do Not Receive Excellent CX on Social Media When Making a…
New Emplifi Study Reveals Striking Generational Differences in Everything from Platform Usage to Shopping Expectations
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Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and…
With summer air travel expected to soar, airlines are embracing social media as a customer service channel. But just how reliable…
Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video
Brands can now use Emplifi’s Social Marketing Cloud to manage, measure, and create exciting video content for their TikTok…
Emplifi Launches ShopStream to Bring Power of Interactive Live Streaming to Live Commerce
Brands and retailers can broadcast to unlimited audiences through ShopStream, while drawing in shoppers for one-on-one guidance…
Emplifi Debuts Next-Level Social Customer Care
Leading CX platform's Social Care offering enables brands to serve their customers seamlessly across social and digital channels…
86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences
Emplifi found that more than half of the 2,000 consumers it surveyed expect brands to respond to online customer service inquiries…