Brandwatch Accelerates into the Social Customer Care Space with the Launch of Case Management
Brandwatch, the leader in social media intelligence, unveils Case Management within its social media suite. This innovative…
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social customer care
Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and…
With summer air travel expected to soar, airlines are embracing social media as a customer service channel. But just how reliable…
Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care
Proprietary analysis of more than 2 billion public messages from 13,000 organizations will help marketers evaluate social care…