Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and… Business Wire Jun 3, 2022 With summer air travel expected to soar, airlines are embracing social media as a customer service channel. But just how reliable…
Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care Business Wire Jun 3, 2022 Proprietary analysis of more than 2 billion public messages from 13,000 organizations will help marketers evaluate social care…