70% of Gen Z Believe They Currently Do Not Receive Excellent CX on Social Media When Making a…
New Emplifi Study Reveals Striking Generational Differences in Everything from Platform Usage to Shopping Expectations
Emplifi,…
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unified customer experience platform
Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and…
With summer air travel expected to soar, airlines are embracing social media as a customer service channel. But just how reliable…
Emplifi Debuts Next-Level Social Customer Care
Leading CX platform's Social Care offering enables brands to serve their customers seamlessly across social and digital channels…