Five9 Wins 2024 “Workforce Innovation of the Year” at the Customer Contact Week (CCW) Excellence…
Five9, provider of the Intelligent CX Platform, announced its Workforce Engagement Management (WEM) solution has been awarded…
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Workforce Engagement Management
Customers Give Verint a Perfect Score for Overall Vendor Satisfaction in New Workforce Optimization…
Verint®, The Customer Engagement Company®, announced its achievement of perfect scores in multiple customer satisfaction…
Customers Give Verint Top Scores in New Workforce Optimization Market Report
Verint®, The Customer Engagement Company, announced that it has received top scores in multiple customer satisfaction categories…
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service…
Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising…