Customer Experience

ASAPP, the leading provider of AI-powered contact center software, announced major advancements to its GenerativeAgent® Platform,…

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower…

Have you ever ordered something online and felt sure about what you were getting just to see it to turn out completely different?…

Adobe announced the general availability of AI agents that will reshape how businesses build, deliver and optimize…

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded strategic partnership with…

Start by understanding your conversations, especially in voice. That’s where complexity lives, but also where the clearest…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

The funding will support Quack's expansion and product innovation to reimagine customer support as a holistic operating system…

Talkdesk®, Inc. announced it has been positioned as a Leader in the 2025 Gartner™ Magic Quadrant® for Contact Center as a Service*…

8x8 Inc., the industry’s most integrated customer experience (CX) platform provider, has announced a strategic partnership with…