Customer Experience

RRD has launched Business Communication Intelligence (BCI), an AI-powered platform that streamlines and improves customer…

New Genesys Cloud Work Automation and Genesys Cloud Associate capabilities empower every employee and AI agent with the tools to…

SoundHound AI, Inc., a global leader in voice and conversational AI, announced the acquisition of Interactions, a pioneer in AI…

Sweepr, the leading AI powered Journey Orchestration Platform for the telecom industry, announced the successful launch of its…

eGain Corporation, a leading provider of AI CX automation powered by Trusted Knowledge™, announced the appointment of John…

In the quest for growth, every marketing leader must make an important choice. This choice impacts budget meetings and boardroom…

RingCentral, Inc., a global leader in AI-powered business communications, announced its acquisition of CommunityWFM, a…

Procedureflow, a leading provider of knowledge management software, announced the appointment of Sarah Jeanneault as Vice…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Engageware, a leading provider of AI-powered customer engagement solutions for the enterprise, announced the appointment of Dan…