Customer Experience

New integration tools designed to help enhance the customer experience and company's online  reputation Swell, the customer…

Cinnafilm, Inc. announced the hiring of industry veteran Dom Jackson as VP of Products and Services. Dom will take over the design…

CIQ and Google Cloud have joined forces to provide mutual customers a direct and unified best-in-class support experience for…

Taking Security and Organizational Controls One Step Further to Meet Customer Needs Inriver, a company that empowers…

The platform speeds up time to market, time to compliance and time to greater mutual value according to leading brands such as…

Mass Shift to Digital Creates Challenges for Brands Looking to Drive Superior Customer Engagement The twin forces of digital…

This will be a first for MEA, and aligns with emerging regulations requiring all mobile SIM related business to be secured with a…

ZENVIA Campaign tracks multichannel journeys in one easy-to-use interface Zenvia Inc., the leading cloud-based CX…

Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO. "Gartner…

Leading technology company unveils software that enables online retailers to scale by creating the perfect customer journey in…