Customer Experience

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights -…

CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, announced…

SharpenCX, delivering award-winning contact center as a service (CCaaS) technology for more than 14 years, announced the launch of…

Accelerating adoption of AI capabilities, with deep healthcare expertise as the leading edge, advances Qualtrics' ability to help…

Oracle announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock…

Listen to your customers and to everyone on the team: product, design and engineers. These are often where some of the best…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Talkdesk®, Inc. announced strategic advancements with Microsoft that deliver new ways for enterprises to improve customer…

Sprinklr, the leading AI-native platform for unified customer experience management (Unified-CXM), introduced a new wave of…

Hammer, an Infovista business specialized in end-to-end contact center testing and CX assurance, announced that their full suite…