Customer Experience

Sendbird Voice AI delivers fast responses, unmatched accuracy and seamless integration with SMS, email and chat Sendbird Inc.,…

Today's Chief Marketing Officer faces a role that is exciting yet challenging. Hyper-personalized customer journeys are now…

CX leaders looking to improve agent retention while increasing self-service with lower cost-to-serve will benefit from the newly…

Thoma Bravo, a leading software investment firm, announced that it has entered into a definitive agreement to purchase Verint…

Bright Pattern, the leading provider of AI-powered omnichannel contact center solutions, and Voxtron, a pioneer of communication…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Wunderkind, a leading AI decisioning platform specializing in identity resolution and cross-channel personalization, announced the…

Cortico-X and The DRG merge to unite experience strategy with customer insights, delivering human-centered solutions for faster,…

Procedureflow, a leading knowledge management software, announced a strategic partnership with Laivly, a leader in artificial…

Salesforce has announced the launch of Zero Copy Data Sharing, a groundbreaking approach that enables enterprises to activate data…