Customer Experience

Gainsight, the retention engine powering the world’s most customer-centric companies, announced the promotion of Chuck Ganapathi…

Cognigy, a global leader in AI-powered customer service solutions, announced that the company has been named a Leader in the…

New innovations across the 8x8 Platform for CX help businesses respond in real time, personalize service at scale, and deliver…

 Talkdesk®, Inc. announced the integration of Talkdesk Advanced Dialer with Epic through the Epic Workshop program. Directly…

Krisp, a global leader in real-time voice AI technology, announced the release of AI Voice Translation v2.0, an enhanced version…

Acquia, the digital experience leader, announced the appointment of Chris Tranquill as its new Chief Executive Officer, effective…

Knack Systems has announced a strategic partnership with Contentful, a leading composable digital experience platform, to help…

Vendasta, an AI customer acquisition and engagement platform, announced the general availability of Conversations AI. This…

Medallia, Inc., the global leader in customer and employee experience, announced that Jagrit Malhotra has joined the company as…

boost.ai, a leading developer of AI Agents for regulated enterprises, announced it has been recognized as a Leader by Gartner in…