Customer Experience

One Platform by AB Tasty brings together best-in-class UX and powerful features into a single, seamless solution for both…

Infobip, a leading global cloud communications platform and trusted Oracle partner, has announced an expanded collaboration with…

Netrio announced the launch of the next release of NetrioNow, a proprietary, a next-generation, AI-powered service delivery…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

UserTesting has launched UserTesting Verified™, a new fraud prevention capability that leverages AI, behavioral intelligence, and…

Smart Communications, a leading technology company specializing in customer engagement for highly regulated enterprises, has…

Zoom Video Communications, Inc. has announced AI Companion 3.0, the company’s most advanced release of agentic AI to date, at its…

ASAPP, the leading provider of AI-powered contact center software, announced major advancements to its GenerativeAgent® Platform,…

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower…

Have you ever ordered something online and felt sure about what you were getting just to see it to turn out completely different?…