Customer Experience

Thunai, an agentic experience middleware company, announced the official launch of the Thunai Agentic Suite, a new collection of…

Setting a New Standard: Sinch's AI and RCS Integration Moves Partners Beyond Messaging and into a New Era of Customer Engagement…

Marketing leaders have admired Apple’s rise for decades. They also feel a deep curiosity about how it happened. How can a company…

8x8, Inc., the industry’s most integrated customer experience (CX) platform provider, has expanded SMS capabilities in 8x8 WorkⓇ …

Sendbird Voice AI delivers fast responses, unmatched accuracy and seamless integration with SMS, email and chat Sendbird Inc.,…

Today's Chief Marketing Officer faces a role that is exciting yet challenging. Hyper-personalized customer journeys are now…

CX leaders looking to improve agent retention while increasing self-service with lower cost-to-serve will benefit from the newly…

Thoma Bravo, a leading software investment firm, announced that it has entered into a definitive agreement to purchase Verint…

Bright Pattern, the leading provider of AI-powered omnichannel contact center solutions, and Voxtron, a pioneer of communication…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…