Customer Experience

EXL, a global leader in data and AI, has entered into a strategic collaboration with Genesys®, a global cloud provider…

Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, announced the appointment of Rei…

New Capability Enables Brands to Deliver Personalized Review Responses at Scale While Maintaining Brand Voice and Control…

Parloa, a global leader in agentic AI for customer experience, announced the appointment of Chris Silver as Chief Revenue Officer…

Alvaria and CallMiner platform users benefit from deep customer insights, compliance-first agent guidance, personalized outreach…

MessageGears, the leading warehouse-native data activation and customer engagement platform for enterprise brands, is pleased to…

NICE has announced its intent to acquire Cognigy, a leading provider of conversational and agentic AI. The…

Introduction of tiers, benefits, and access to new APIs help developers scale and meet the needs of small and mid-market…

Twilio, the customer engagement platform that drives real-time, personalized experiences for leading brands, announced it has been…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…