Customer Experience

With NEVA, Japan’s Aioi Nissay Dowa Insurance Co. Ltd saw substantial AHT reductions as agents were equipped to deliver better…

Webhelp, a leading global provider of customer experience (CX) and business solutions, has been chosen by The Sandbox, a leading…

Company Ranked in Top Position on Customer Experience and Solutions Capability Vonage, a global leader in cloud communications…

Amplitude CDP natively integrates with Amplitude’s #1 ranked product analytics solution to proactively improve data quality,…

New offering allows organizations to pair homegrown and third-party feature flagging systems with Amplitude Experiment,…

Amplitude Analytics adds reporting tools for attribution, channel, and business metrics to help customers measure performance…

While 95% of companies surveyed reported a dramatic growth in customer self-service requests in 2021, major gaps still exist…

AI-powered contract lifecycle management (CLM) solution is streamlining contract management and supplier management processes…

Global Information Management Leader Recognized for its Disruptive Technology and Innovative Solution M-Files, a global leader…

With 70% of respondents reporting that less than half of their customer touchpoints are multilingual, the Global Experience is…