Customer Experience

A commissioned study conducted by Forrester Consulting on behalf of Zeta Global (NYSE: ZETA), a cloud-based marketing technology…

LiveVox Holdings, Inc. , a leading cloud-based provider of customer service and digital engagement tools, released the results of…

Twilio , the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today…

CXera announces an integration with Slack that allows users to create an Experience microsite without leaving the popular…

Almost half of retailers (49%) claim their data strategy is clear but not widely understood across the organisation and 39% lack…

Consider computers, phones, washing machines, and other examples of how technology has transformed the way we work and live. They…

Syniverse, the “world’s most connected company” and a communications technology provider to leading carriers and enterprises, and…

Thought Industries, the world's #1 platform for customer learning management (CLM), announced record revenue growth in the first…

CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, announced the release of…

Synoptek, a leading global business and technology consulting firm, acquires distinguished customer experience agency, Macquarium.…