Customer Experience

While 91% of CX professionals believe that empathy is necessary for defining and implementing CX improvements, only 36% said their…

CACI International Inc announced that it won a $138 million single-award mission expertise task order to continue to provide…

Parley Pro strengthens CounselLink’s ELM platform by providing real-time contract collaboration, management, and negotiation;…

Campaign marks the first time a luxury brand has used WhatsApp to provide Instagram communities with exclusive influencer content…

Simplify Healthcare, a market leader in Healthcare Payer Digital Transformation solutions, announced the appointment of Ruchir…

Partnership delivers increased value for auto dealers by helping them stand out in today's competitive market through seamless…

Highlights included luminary keynotes, 37 virtual sessions, acquisition news, new research published with Deloitte, and…

Cloud Communications Provider's Customer Success Orientation Team Wins for Launching 90-Day Customer Success Program…

Customers now have higher expectations when it comes to companies, and it's understandable considering the various customer…

Quadrant Knowledge Solutions recognizes LivePerson as #1 of 19 vendors evaluated for excellence in technology and customer impact…