Customer Experience

NICE has announced its intent to acquire Cognigy, a leading provider of conversational and agentic AI. The…

Introduction of tiers, benefits, and access to new APIs help developers scale and meet the needs of small and mid-market…

Twilio, the customer engagement platform that drives real-time, personalized experiences for leading brands, announced it has been…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Peak CX-AI leverages natural language capabilities in Amazon Lex to deliver enhanced customer service and positions Apex Systems…

Cognigy, a global leader in AI-driven customer service automation, has announced a strategic partnership with TeKnowledge, a…

Gupshup, a global leader in Conversational AI, announced it has raised over $60 million in a new funding round comprising both…

Iterable, the AI-powered customer communication platform, announced an expansion of its strategic partnership with Movable Ink,…

Connecting the Snowflake AI Data Cloud With Bloomreach’s Autonomous Marketing, Businesses Can Centralize and Activate Data…

Sinch AB, which is pioneering the way the world communicates through its Customer Communications Cloud, announced its…