Customer Experience

Eric Brodersen joins as Chief Customer Officer; Kiran Bhageshpur joins as Chief Technology Officer Qumulo, the leader in data…

Data-Driven Insights on Employee Engagement, Retention and Performance Fuel CX Innovation for In-Demand Brands Alorica Inc., a…

ICMI Global Contact Center Awards Nominations Open Through May 27 ICMI’s Contact Center Expo, which brings call center industry…

Names Linh Peters as SVP and Chief Marketing Officer, Luke Rauch as SVP and Chief Merchandising Officer, and Bala Visalatha as SVP…

Acqueon has announced the launch of game-changing enhancements to its Conversational Intelligence capabilities, now…

Senior Product Management Executive Joins Leading Health Insurance CX Provider Zipari, the company behind the first and only…

This transaction adds a best-in-class customer service tool to ZENVIA's platform, consolidating its position as a leading unified…

If you've been online, you've probably come across articles and images with enticing headlines – these are part of what's commonly…

Few respondents in Neustar-commissioned study confident they have tools needed to detect and prevent OTP fraud, majority are…

High-growth SaaS marketer brings extensive technology go-to-market, branding, and demand generation expertise Agiloft, the…