Customer Experience

CIQ and Google Cloud have joined forces to provide mutual customers a direct and unified best-in-class support experience for…

Taking Security and Organizational Controls One Step Further to Meet Customer Needs Inriver, a company that empowers…

The platform speeds up time to market, time to compliance and time to greater mutual value according to leading brands such as…

Mass Shift to Digital Creates Challenges for Brands Looking to Drive Superior Customer Engagement The twin forces of digital…

This will be a first for MEA, and aligns with emerging regulations requiring all mobile SIM related business to be secured with a…

ZENVIA Campaign tracks multichannel journeys in one easy-to-use interface Zenvia Inc., the leading cloud-based CX…

Brands can now more effectively leverage Neustar’s leading identity resolution and consumer data assets to improve marketing and…

Awarded Top Ratings as High Performer in: Low-Code Development Platforms, Application Development Platforms, Digital Experience…

Flowspace, in partnership with Digiday, conducted research into the state of social commerce and brands’ approach to fulfillment…

First in Series of Benchmarking Reports for 2022 Finds Customer Frustration and Lack of Trust Lead to Missed Revenue, With Some…