Customer Experience

Smith and new co-host David Antoline discuss the evolution of CX with world-class guests Active Digital's customer experience…

OverIT names Leo Perrotta, their new Chief Customer Success Officer. Perrotta has a rich employment background working with many…

The solution provides real-time visibility for better cash management and draws actionable insights from complex transactional…

Japanese mobile operator taps Oracle Cloud Infrastructure to improve service quality and enable faster delivery through automation…

Company accelerates growth strategy with tech-enabled citizen engagement solutions, ~$19 billion total addressable market TTEC…

Leader in CX Automation increases enterprise customer base by more than 4x YoY with 40% of expansions exceeding $1M Airkit…

Acquisition will integrate robust email security with Cloudflare’s global network to give customers a complete Zero Trust security…

Only vendor to get a 100% recommendation rating for the second year in succession Indusface, a Tata-funded Application Security…

In 2021, EDITED experienced a significant rise in sales and customer renewals that positioned the company for long-term success…

Industry veteran Paul Legutko will head up the firm’s new research practice dedicated to customer experience (CX) for financial…