Customer Experience

Kustomer, a pioneer in AI-driven customer service, has closed a $30 million Series B funding round led by Norwest, with ongoing…

Avaamo Agentic platform creates an intelligent digital workforce delivering multi-modal and multilingual service that transforms…

New AI-powered capabilities, rising adoption, and strategic customer wins reinforce 8x8’s position as a global leader in…

LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced a…

NiCE announced the multi-year extension of its strategic partnership with RingCentral, Inc., a global leader in AI-driven business…

Atento Luxco 1, one of the world's largest providers of customer experience management services and business transformation…

Glance, a leading provider of cobrowse and visual collaboration solutions, announced a strategic partnership with Cloudhesive, an…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer…

EXL, a global leader in data and AI, has entered into a strategic collaboration with Genesys®, a global cloud provider…