Customer Experience

Zoom announced a major advancement for its customer experience platform (ZCX), launching agentic AI capabilities with…

For marketing leaders steering the ship in today’s turbulent B2B environment, user retention isn’t just a metric; it’s the bedrock…

CallMiner has partnered with Microsoft to integrate its AI-powered conversation analytics platform with Microsoft Dynamics 365…

Level AI, a pioneer in customer experience (CX) artificial intelligence, has announced the launch of Naviant, a cutting-edge AI…

TCN, a leading global provider of cloud-based contact center solutions, announced the enhancement of its Business Intelligence …

Cresta, the leading contact center AI platform for human and AI agents, announced new capabilities for its AI Agent solution,…

Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product. The company will demo the…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Parloa, a leader in Agentic AI for customer experience, announced an integration with Verint, the CX Automation Company™, between…

In the intricacies of B2B sales, where decisions involve committees, complex evaluations, and significant financial stakes,…