Customer Experience

Hero Digital adds industry luminary to its executive leadership team to lead its creative vision, capabilities and talent…

Research from MIT SMR Connections uncovers best practices of highly successful CX teams to win business and loyalty A new global…

NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated NICE announced that it has been…

Series B funding follows July close of $20 million Series A round, bringing total investment to $67.5 million Announcement…

Nearly 3 in 4 U.S. employees say health and safety are a top concern when deciding where to work Employers can address employees’…

Swell, the customer experience platform for local businesses, announced that its leadership team will be expanding with new SVPs…

Intercom debuts new products and platform innovation at New at Intercom event Intercom, the Engagement OS, launched two new…

Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET UJET, Inc., the…

Brands and retailers can broadcast to unlimited audiences through ShopStream, while drawing in shoppers for one-on-one guidance…

Leading organizations like British Telecom, Becton Dickinson, City of Los Angeles, City of Santa Monica, Fujitsu, Rogers…