Customer Experience

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Alorica Inc., a global customer experience (CX) leader, announced the appointment of Mike Clifton and Max Schwendner as its new…

Qualtrics, the leader and creator of the experience management (XM) category, and Bain & Company, creators of Net Promoter…

Merkle, dentsu's leading customer experience management (CXM) company, and Celebrus, the disruptive data platform that aims to…

Brightcove, the world's most trusted streaming technology company, is launching a new generative AI assistant for Amazon Web…

Zingtree, a leading AI-powered customer experience (CX) automation platform, announced the launch of its AI CX toolkit: CX Answers…

Birdeye, the leading reputation, social media, and customer experience platform for local businesses, clinched numerous awards at…

Qualtrics, the leader and creator of the experience management category, unveiled new AI-powered innovations across XM for…

Iterable, the AI-powered customer engagement platform, unveiled several new capabilities as part of its 2024 Product Announcement …

Marchex, which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration,…