Customer Experience

Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite Sprinklr, the unified customer…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that at Customer Contact…

Honored as an innovative CX solution which delivers extraordinary customer experiences, NICE Enlighten AI offers a comprehensive…

The company’s new space was met with positive feedback from employees, customers, government officials and partners last week…

Component makes it easy to embed Pega into Salesforce environments to further automate customer service workflows Pegasystems…

Industry-leading text analytics uncover the agent behaviors that most impact customer satisfaction and loyalty A majority of…

WALLIX delivers cost-effective and flexible cybersecurity products to prevent data breaches and streamline productivity Based…

Sangoma Technologies Corporation, a trusted leader in delivering cloud-based Communications as a Service solutions for companies…

Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday.…

Cloudinary, the media experience cloud company that powers many of the world’s top brands, announced that leading UK retailer,…