How AI Chatbots Automate Customer Journey Touchpoints
Companies must meet skyrocketing customer expectations in today's fast-paced, digital-first world. Customers demand instant…
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Customer Experience
TextUs Enhances SMS Keywords to Boost Engagement
Leading SMS engagement platform releases enhanced SMS keyword functionality to drive higher-intent lead capture and retargeting.…
CleverTap Acquires rehook.ai to Boost AI-Powered Customer Retention
CleverTap, the all-in-one engagement and retention platform, announced the acquisition of rehook.ai, a Y Combinator-backed…
Odigo Grows UK Reach with Reinvigorated Partner Program
With an ever-expanding set of AI Orchestrator features and a fast-to-deploy offer for mid-sized contact centres, Odigo has…
NICE Named a Leader in CCaaS by The Forrester Wave
NICE announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester…
MarTech360’S Weekly News Roundup With Amagi, WPP, Magnite, INFUSE, LILT And More!
Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…
Alorica Launches evoAI™ for Smarter and Realistic CX
Alorica Inc., a global leader in digitally-powered customer experiences (CX), announced the launch of evoAI—a next-generation…
Capgemini & Google Cloud Team Up to Transform CX with AI
Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI
Capgemini…
Intermedia Launches AI Assist to Boost Agent Productivity
Expanding the capabilities of Intermedia Intelligent Contact Center, this new AI-powered feature enhances real-time insights and…
FirstLight Launches the Next Phase of its Unified Communications Evolution
FirstLight, a leading provider of digital infrastructure services to enterprise and carrier customers throughout the Northeast and…