AmplifAI Announces Customer Care Experts Reveal Secrets to Superior Performance
Customer Contact Week 2022 Event Reveals How to Leverage AI to Better Coach and Develop Agents
AmplifAI, the leading People…
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Customer Experience
CobbleStone® Recognized in CIOReview Vendor Viewpoint for Leading Education Contract Management…
CobbleStone Software – a contract management software leader – is proud to be recognized in CIOReview’s Vendor Viewpoint.…
Contract Logix Appoints David Blume to Chief Revenue Officer to Further Accelerate Growth
Blume to Build on Leading Data-Driven Contract Management Software Provider’s Momentum and Spearhead Commercial Relationships…
digitalML announces Ashley Schultz joining as Customer Success Manager
digitalML expands leadership team with new Customer Success Manager
digitalML, a SaaS provider of the ignite Platform, a holistic…
SharpenCX Releases Holistic Artificial Intelligence (AI) Platform
SharpenCX’s AI Platform enables users with a suite of tools, helping agents to be more efficient, empowering managers to become…
Fusion Connect’s Frictionless Customer Service Experience Earns Stevie® Award
Fusion Connect, a leading provider of managed security and collaboration services, was recently named the winner of a 2022 Bronze…
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey…
BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get…
Feelings are Number One Driver of Consumer Loyalty, Qualtrics Research Finds
Customers who were delighted were 10 times more likely to recommend a brand than those who felt upset
When it comes to loyalty,…
Brunswick Corporation Named a 2022 Adobe Experience Maker Awards Finalist for Innovating Impactful…
Brunswick Corporation, the world’s largest recreational marine manufacturer, has been named a Maverick Award finalist for the 2022…
eGain Knowledge Hub Now Available for Cisco Webex Contact Center
Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive…