Customer Experience

With summer air travel expected to soar, airlines are embracing social media as a customer service channel. But just how reliable…

Proprietary analysis of more than 2 billion public messages from 13,000 organizations will help marketers evaluate social care…

Cloudways supports over 70k customers and 500K+ websites; leadership hires include former execs from AWS, Microsoft, and Bluehost…

SirionLabs’ CLM platform is recognized as a leader by Spend Matters in the ninth consecutive report SirionLabs, the leader in…

New LiveVox and Salesforce Integration Simplifies Next-Generation Unified Communication for Customer Service and Lead Generation…

Accretive acquisition strengthens Myers’ Distribution Segment Brings additional scale and numerous synergy opportunities…

Riskified, Ltd. a fraud management platform enabling frictionless eCommerce, today announced its partnership with Kogan.com,…

Acquisition strengthens Gupshup’s suite of conversational tools with a unified, intelligent Agent Assist inbox Gupshup, a…

The first awards program to recognize leaders of customer marketing and advocacy (CMA) programs that drive strategic growth…

RingCentral is building out its vertical expertise and solutions to better distinguish itself in certain areas Frost &…