Zoom Drives Contact Center Expansion with Acquisition of Solvvy
Solvvy Offers Advanced Conversational AI and Automation Capabilities to Accelerate Zoom’s Delivery of Personalized, Effortless…
Browsing Category
Customer Experience
Genesys Announces Xperience 2022, The CX Event of the Year
Free virtual event for customer experience (CX) leaders explores the power of digital empathy
Genesys®, a global cloud leader…
Synoptek Acquires Macquarium to Elevate Its Digital Customer Experience Capabilities
Industry Leader in Global IT Transformation Increases its Customer-Centric Focus
Synoptek, a leading global business and…
Qualtrics to go live on Amazon Web Services Cloud Infrastructure in the UK
Qualtrics UK customers will be able to access the Qualtrics XM/OS platform locally via data centre in the AWS London Region…
Chat Inc. Deploys Sweesh for Global Client to Urgently Communicate With Staff as Fatal Floods Hit…
Chat Inc. CAPE TOWN, South Africa, deploys their WhatsApp Bulk messaging platform, Sweesh, in less than 2 hours for one of the…
Lang.ai Raises $10.5M Series A to Help CX Teams Turn Conversations Into Insights and Automation
Lang.ai has announced its completion of a $10.5M Series A led by Nava Ventures with participation from new and existing investors…
Twilio and Carahsoft Expand Partnership to Accelerate Public Sector Demand for Digital Engagement…
Carahsoft has added Twilio’s Customer Engagement Platform to its GSA IT Schedule 70 Contract
Twilio, the customer engagement…
Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership
Sprinklr, the unified customer experience management platform for modern enterprises, today announced a new partnership with…
Wolters Kluwer CT Corporation Customer Service Achievements Recognized by American Business Awards
The company received praise for enhancements made to its business license client onboarding process
Wolters Kluwer CT…
WorkFusion Forms Strategic Alliance with Google
New partnership will bring WorkFusion’s Digital Workers to the Google Cloud Marketplace, expanding availability via trusted global…