Customer Experience

Braze, the comprehensive customer engagement platform that empowers brands to Be Absolutely Engaging™, announced that BrazeAI…

SharpenCX, a leader in AI-driven contact center solutions, announced its merger with Ytel, a California-based provider of cloud…

Cloud-services giant Amazon Web Services (AWS) this week announced a new feature for Amazon Connect: AI-powered predictive…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Telnyx, the global connectivity provider and full-stack platform for real-time communications and Voice AI, announces its…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

8x8 has launched AI-driven upgrades across its CX platform. These improvements help teams solve customer problems more quickly.…

Verndale has acquired Fishtank, a Sitecore Platinum Partner, to establish one of North America’s most advanced SitecoreAI…

Fluents.ai announced the launch of Fluents Omnichannel, a unified AI architecture designed to bridge the gap between Voice AI,…

Verndale, a leading digital customer experience company, announced the acquisition of Fishtank, a Sitecore Platinum Partner. The…