Customer Experience

Capacity, the AI-powered support automation platform for Contact Centers, announced the acquisition of Creovai, a leader in…

Apple doesn’t just sell gadgets. It sells a world that works together. iPhones, Macs, Watches, apps, services; they all sync.…

Alvaria and SuccessKPI have announced a strategic alliance to provide AI-driven insights and compliance tools for proactive…

eGain, a leading provider of AI customer experience (CX) automation with Trusted Knowledge™, has launched eGain Composer™. This…

PwC has launched its Agentic AI-Powered Contact Center. This was developed with Salesforce. It helps businesses improve customer…

Zoom Communications, Inc. has announced a GTM partnership with Oracle. This aims to help enterprises improve customer engagement.…

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced its recognition as a Leader in the IDC…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Airship, a mobile-first customer experience company, has announced the launch of RCS (Rich Communication Services) support, adding…

Dialpad, the leading AI-powered communications and agentic platform, announced the launch of its new Agentic AI Platform, enabling…