Customer Experience

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced…

iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced the…

iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions,…

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced…

A Closer Look, a leader in customer experience solutions and market research, has been named the winner of the Best in Tech Award…

NICE, announced the closing of the acquisition of LiveVox . The combination of NICE’s market leading platform CXone, with…

Accenture has agreed to acquire the business of media and marketing technology company, Jixie. Jixie’s intelligent digital…

Verint, The Customer Engagement Company announced its Open CCaaS™ (Contact Center as a Service) Platform has been named the winner…

NICE announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone…

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced that it has been…