Customer Experience

Mobile-first customer experience company Airship revealed an expansion of its long-standing collaboration with Google Cloud,…

Service Management Group (SMG), a customer, employee, and brand experience management partner to more than 500 brands, announced…

36% of consumers in America purchase retail items online. They often purchase after researching products digitally. This trend…

Artificial intelligence agents, as part of the Talkdesk Ascend AI platform, are revolutionizing the possibilities in customer…

Reltio®, the leader in data unification and management, launched its latest product release featuring capabilities to empower data…

NICE launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading…

Zingly.ai, the GenAI and digital-first CX Center provider, announced a strategic partnership with Ascend Technologies, one of the…

Callvu, a pioneer in digital customer engagement and workflow automation, is proud to announce its strategic partnership with…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

8x8, Inc., a leading business communications, CX, and CPaaS platform provider, announced the expanded availability of AI-powered…