Customer Experience

Talkdesk has a new partnership with Databricks. This will enhance its Customer Experience Automation (CXA) platform. Talkdesk…

Iterable, the AI-powered customer engagement platform, announced the appointments of Nick Beil as Chief Product Officer, effective…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Bloomreach partner with Databricks. This partnership will link data and enable real-time marketing activation throughout its…

Twilio, a top customer engagement platform, helps brands create real-time, personalized experiences. It just announced new tools…

Capacity, the AI-powered support automation platform for Contact Centers, announced the acquisition of Creovai, a leader in…

Apple doesn’t just sell gadgets. It sells a world that works together. iPhones, Macs, Watches, apps, services; they all sync.…

Alvaria and SuccessKPI have announced a strategic alliance to provide AI-driven insights and compliance tools for proactive…

eGain, a leading provider of AI customer experience (CX) automation with Trusted Knowledge™, has launched eGain Composer™. This…

PwC has launched its Agentic AI-Powered Contact Center. This was developed with Salesforce. It helps businesses improve customer…