Customer Experience

Collaborating with top-tier brands, Sitecore Stream utilizes secure, brand-focused AI to empower marketing teams to drive…

On October 15, 2024, Amplitude announced its acquisition of Command AI, a startup specializing in AI-powered user assistance…

At GITEX Global, Transcom, a global customer service provider, joined forces with Avaya, a leader in enterprise customer…

Five9, provider of the Intelligent CX Platform, announced Five9 CX Summit Barcelona, taking place on November 12-14 at Torre…

LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools …

Generative AI has recently gained attention in tech, but its potential goes beyond chatbots. Many researches showcase that getting…

Zendesk announced a new fully-featured voice solution that can deliver unified and elevated customer support at every step of the…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Mitel®, a global leader in business communications, announced the global availability of Mitel Interaction Recording (MIR)…

8x8, Inc., a leading business communications, CX, and CPaaS platform provider, announced it has been named a Leader in the 2024…