Business Systems & Teneo.ai Partner to Transform Contact Centers with Voice Automation and…
On November 5, 2024, Business Systems and Teneo.ai partnered to enhance contact centers through advanced voice automation and…
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Customer Experience
Pindrop and Five9 Team Up to Provide Fraud Protection for Enterprises
On November 5, 2024, Pindrop announced a groundbreaking native integration with Five9, enhancing cloud contact center security and…
Sprinklr Appoints Rory Read as President & Chief Executive Officer
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of…
Infobip recognized as RCS Business Messaging Leader by Juniper Research
Global cloud communications platform Infobip has been named number one among Established Leaders in RCS Business Messaging by…
Konecta Partners with Google Cloud to Boost AI Customer Experience
On November 4, 2024, Konecta, a prominent player in customer experience (CX) and digital services, entered into a significant…
NICE Launches CXone Mpower SmartSpeak for Multilingual Communication
On November 4, 2024, NICE, a global leader in customer experience (CX) solutions, launched the CXone Mpower SmartSpeak, an AI…
Covisian Acquires CX Management Company Centrinex
Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX)…
Verint Named a Market Leader for ‘Contact Center Advanced’ by ISG Research
Verint®, The CX Automation Company™, announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’…
Five9 Appoints Ajay Awatramani as Chief Product Officer
Five9, provider of the Intelligent CX Platform, announced the appointment of Ajay Awatramani as Chief Product Officer (CPO). With…
Cyara appoints Rishi Rana as the new CEO
Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider is pleased to announce that effective …