Customer Experience

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced CallMiner AI Assist, a…

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions,…

Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful…

Oracle announced new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help…

On October 8, 2024, LiveRamp, the top data collaboration platform, announced its first Artificial Intelligence (AI) connections to…

On October 8, 2024, boost.ai announced the launch of AI-powered CX Insights, introducing three new features to its conversational…

Wolken Software, a leading provider of enterprise management and customer service solutions for B2B companies, announced the…

Yext, Inc., the leading digital presence platform for multi-location brands, announced the launch of its expanded AI Review…

UserTesting, the leading provider of human insights for innovators, announced the appointment of Johann Wrede as Chief Marketing…

Voiso, a leading AI-driven contact center software provider, is revolutionizing how businesses interact with their customers. …