CRM Analytics: The Definitive Guide (Definition, Types, and Metrics)
What if there is a tool to analyze customer data and tell exactly what strategy a business should follow? By 2025, more than 180…
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Talkdesk modernizes on-premises contact centers with groundbreaking generative artificial…
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, is enabling contact centers to elevate…
Zoom unveils AI-powered collaboration platform, Zoom Workplace, to reimagine teamwork
Zoom Video Communications, Inc. announced Zoom Workplace, its AI-powered, open collaboration platform, and introduced new AI…
Adswerve Named 2024 Adobe Digital Experience Emerging Partner of the Year – Americas
Adswerve, an award-winning data, media and technology consultancy and Adobe Gold partner, announced that it has been honored as…
eGain Announces AssistGPT for CCaaS at Enterprise Connect
eGain, the leading AI knowledge platform for customer service, announced the availability of its AssistGPT generative AI service…
Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience…
MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer…
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As…
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer…
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the availability of…
Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer…
Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the…
Digital River Named 2024 Adobe Digital Experience Platinum Promotion ISV Partner of the Year
Digital River, a strategic partner for brands aiming to simplify and accelerate global growth, announced it has been recognized as…