Enterpret, a leader in customer intelligence, has launched a new feedback platform. This platform helps organizations analyze feedback and solve issues independently. It collects insights from more than 50 feedback channels. It also tracks customer interactions across products, support, and community discussions. Enterpret uses adaptive AI to replace manual tagging. This helps teams identify pain points for important customer segments. They can assess revenue impact and take quick, data-driven actions. Leading companies like Perplexity, Notion, Canva, and Fanatics are already leveraging Enterpret to enhance product performance and strengthen customer loyalty.
Unlike traditional feedback systems that rely on static data, Enterpret’s agentic platform dynamically pulls insights from both internal and external channels – including Intercom, Gong, Reddit, and X – to deliver a comprehensive view of customer sentiment and product experience. It turns scattered feedback into one clear source of truth. This source adapts in real time as products, users, and markets change. The new platform uses a special agentic architecture. It interprets feedback and acts on it automatically. This helps teams spot, measure, and fix customer issues faster than before.
“Our mission is to relentlessly enhance the collector experience,” said Nick Bell, CEO of Fanatics Collect. “Feedback doesn’t arrive in tidy survey results – it pours in from dozens of channels simultaneously. The challenge isn’t a lack of data; it’s making sense of it fast enough to act. Enterpret gives us that capability, transforming what was once overwhelming noise into clear, real-time insights we can use to drive action. That level of context is essential to serving collectors as we continue to grow.”
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At the heart of Enterpret’s platform is a revolutionary architecture that blends two key innovations – the Customer Knowledge Graph and the Adaptive Taxonomy – to deliver trustworthy, traceable, and revenue-linked feedback intelligence. These technologies eliminate manual effort and ensure feedback remains accurate and actionable as businesses scale.
Key Innovations of the Enterpret Platform:
- Customer Knowledge Graph: Transforms scattered feedback into a dynamic record. This connects each comment or concern to specific accounts, trends in adoption, and revenue outcomes.
- Adaptive Taxonomy: Continuously learns the evolving language of customers, removing the need for manual tagging or outdated templates.
- Wisdom AI Agent: Allows users to ask natural-language questions — such as “Why are signups stalling in Europe?” — and receive instant, context-rich answers directly within Slack, Jira, or ChatGPT.
- Action Agents: Automatically acts on customer signals in real time, identifying emerging bugs or escalating premium account issues before churn occurs.
“When companies miss what their customers are telling them, the cost is massive,” said Varun Sharma, Co-Founder and CEO of Enterpret. “Features go unused, churn rises, and growth stalls. The Enterpret Platform is the only solution that unifies hundreds of disjointed systems and turns raw feedback into actionable insight, helping businesses build what customers actually want while protecting their bottom line.”
With this launch, Enterpret is redefining customer intelligence by bridging the gap between understanding and action. The agentic platform empowers product and customer teams to not just listen – but to respond intelligently, proactively, and at scale – unlocking a new era of customer-driven growth and innovation.
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