MCI BPO Expands in the Philippines with the Acquisition of EastWest BPO & EastWest Technologies News Desk Mar 19, 2024 MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions,…
Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer… News Desk Mar 19, 2024 Avaya, a global leader in customer experience solutions, launched their inaugural edition of the CX Force 2024 awards, celebrating…
Intradiem Awarded Frost & Sullivan’s 2024 Global New Product Innovation Award for… News Desk Mar 19, 2024 Frost & Sullivan recently researched the agent experience (AX) industry and, based on its findings, recognizes Intradiem with…
parcelLab Appoints Noel Hamill Global Chief Marketing Officer News Desk Mar 19, 2024 parcelLab, the premier global retail, e-commerce, and post-purchase customer experience platform, announced the appointment of…
Five9 Hires Leading Gartner CX Analyst Steve Blood News Desk Mar 19, 2024 Five9, provider of the Intelligent CX Platform, announced the appointment of Steve Blood as Vice President of Market Intelligence…
Coveo Wins CMSWire IMPACT Award for Best Use of AI in Customer Service with Coveo Relevance… News Desk Mar 18, 2024 Coveo, a leading provider of enterprise AI platforms that enable individualized, connected, and trusted digital experiences at…
ibex Wave iX Wins 2024 CUSTOMER Product of the Year Award News Desk Mar 18, 2024 ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that…
TELUS International Named a Leader in Everest Group’s Inaugural PEAK Matrix® Assessment for Data… News Desk Mar 18, 2024 TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation…
MarTech360’S Weekly News Roundup With Nacelle, Verndale, Viral Nation, Teads And More! News Desk Mar 15, 2024 Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…
Infobip Moving Into the Year of AI Adoption News Desk Mar 15, 2024 Global cloud communications platform Infobip is integrating GenAI solutions through Microsoft’s Azure OpenAI technology in its…