Kustomer Launches AI Assistants to Simplify Complex CX Logic for Enterprises
Kustomer has launched two new tools: the AI Automation Assistant and the AI Observability Assistant. These tools assist CX teams in managing the growing complexity of workflows, routing, and AI behavior. The Automation Assistant quickly scans business rules, queues, and routing paths. It points out redundancies, dead ends, and conflicting logic. Then, it offers clear suggestions to improve operations.
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The Observability Assistant examines unpredictable AI agent behavior. It looks at execution traces from live interactions. It explains what happened, why it happened, and how to improve performance. By embedding these assistants within Kustomer’s unified data model and orchestration engine, the platform gives CX leaders a holistic, real-time view of both deterministic automation and AI-driven elements – combining transparency, governance, and usability. Together, these enhancements provide faster debugging, improved routing accuracy, better AI consistency, and reduced operational risk – all contributing to smoother scaling of AI-driven customer service and stronger customer satisfaction outcomes.
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