RingCentral, Inc. Integrates OpenAI to Redefine Enterprise Voice AI Performance

RingCentral, Inc. , a global leader in AI, powered business communication, has revealed a strategic partnership with OpenAI to speed the creation of the future generation of enterprise, grade voice AI solutions. RingCentral is combining its secure and high, performance communication platform with OpenAI’s cutting, edge models, such as GPT, 5. 2, to incorporate sophisticated generative AI features in voice, the most essential channel for business communication.

This initiative is designed to support businesses in increasing their productivity, providing superior customer interactions, and gaining valuable insights from each live conversation.

Enhancing Voice, First AI for Immediate Business Benefits

Voice is still one of the most abundant sources of customer intention and interaction. With OpenAIs sophisticated models integrated straight into RingCentral’s low, latency, high, fidelity voice system, companies can facilitate natural, context, aware communications that offer real, time understanding and quick reaction.

Embedding generative AI into live call processes, RingCentral is bridging the security innovation gap with the practical deployment of AI in enterprisesthus setting the stage for scalable voice automation solutions and agentic AI in customer service, operations, and workforce collaboration.

“OpenAI enables us to turn powerful technology into tangible business value – from AI that answers customer calls to AI that assists every employee,” said Kira Makagon, President & COO, RingCentral. “Together, we’re helping organizations transform how work gets done, making it faster, smarter, and more human.”

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Accelerating RingCentral’s Agentic AI Ecosystem

The OpenAI integration further strengthens RingCentral’s AI roadmap by powering a connected, end-to-end system of agentic intelligence across the customer journey.

The technology behind RingCentral AI Receptionist (AIR) – which automates inbound calls through natural, human-like interactions — now extends to RingCentral AI Virtual Assistant (AVA), the company’s emerging personal AI assistant currently available to a limited customer base.

Together, AIR and AVA operate as a unified intelligence layer within the RingCentral platform:

• AIR is the automated first responder that handles incoming communications, answers FAQs, schedules appointments, and directs the calls.
• AVA makes sure that after humans take over the conversations, they get the support of the full context, relevant information, and suggested next steps.

AVA, an AI voice assistant by RingCentral, integrates with the companys voice, video, and messaging system and is powered by OpenAI. This voice, first, role, adaptive AI is designed to augment employee performance. It records and processes conversational intelligence making it possible for the users to do quick call summaries, gather insights from previous interactions, automate follow, ups, and convert conversations into quantifiable business results.

Unlike AI solutions that focus solely on static documents or meeting summaries, AVA applies intelligence derived from live customer interactions—providing enterprises with context-rich, actionable support in real time.

“RingCentral shows how advanced AI moves beyond insight and into action,” said Giancarlo ‘GC’ Lionetti, Chief Commercial Officer at OpenAI. “By working together, we are bringing intelligence directly into live voice conversations, helping enterprises move faster, serve customers better, and act with confidence.”

As part of its broader AI roadmap, RingCentral will also leverage ChatGPT Enterprise to stimulate innovation, enhance product development workflows, and deepen customer insights.

Delivering Proven Enterprise Results at Scale

RingCentral AI Receptionist (AIR) already helps in generating measurable performance gains by initially automating high, volume customer interactions, which include call answering, appointment scheduling, inquiry routing, and follow, ups.

After human intervention, if necessary, the context is transferred smoothly to AVA, thereby, ensuring continuity and reducing the time required for resolution.

The enterprise adoption has been gaining quite a bit of momentum rapidly. At the end of September 2025, more than 5, 000 customers had included AIR in their work in two quarters only.

Televero Health, a behavioral healthcare provider, has recorded a 97% patient satisfaction rate and AIR has been substantially responsible for that.

By bringing OpenAI’s leading models into its enterprise communications stack, RingCentral is opening a new chapter of voice, first AIthus providing organizations with the ability to automate intelligently, improve customer engagement, and bring about smarter decision, making through each and every conversation.