ibex Launches 3rd Annual CX Leadership Awards News Desk May 16, 2024 ibex , a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions,…
Avaya and LivePerson Announce New Partnership to Deliver Best-in-Class CX News Desk May 14, 2024 CX leaders to integrate product, go-to-market, and services to provide a unified, omnichannel suite with faster time-to-value and…
Sprinklr Unveils Innovations to Enhance CX and Productivity at the Edge of AI News Desk May 8, 2024 Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises begins its CXUnifiers 2024…
Glance showcases intelligent Guided CX at Genesys Xperience News Desk May 8, 2024 Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking…
Merkle and Celebrus launch CXM Signals, a world-first solution enabling brands to harvest… News Desk May 3, 2024 Merkle, dentsu's leading customer experience management (CXM) company, and Celebrus, the disruptive data platform that aims to…
Acxiom and ActionIQ Unite to Deliver Composable Customer Data Platform Infused with Customer… News Desk May 3, 2024 Acxiom, the global leader in customer intelligence, is excited to announce its strategic partnership with ActionIQ, a recognized …
Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers… News Desk May 2, 2024 Zingtree, a leading AI-powered customer experience (CX) automation platform, announced the launch of its AI CX toolkit: CX Answers…
Forrester announces full schedule for CX Summit EMEA 2024 News Desk Apr 30, 2024 Forrester announced the full schedule for its CX Summit EMEA to be held in London (and streamed) June 24-26, 2024. Today,…
evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS News Desk Apr 25, 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a…
Verint AI-Powered Platform Secures Top Honor for “Best Use of AI” at 2024 CX Awards News Desk Apr 10, 2024 Verint, The Customer Engagement Compan, announced that its Open Platform was named winner in the “Best Use of Artificial…