Uniphore and Konecta Partner to Enhance AI in CX and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused…
Mitel Unveils Mitel CX: A Cutting-Edge AI-Driven Customer Experience Platform
On November 18, 2024, Mitel, a global leader in business communications, introduced Mitel CX, its innovative AI-driven customer…
Five9 Unveils AI Agents to Redefine Hyper-Personalized Self-Service CX
Five9, provider of the Intelligent CX Platform, announced the expansion of its Five9 Genius AI suite with the launch of Five9 AI…
Thematic & QuestionPro Partner for Top CX & Market Research Tech
QuestionPro, a global leader in online survey and research services and Thematic, a leader in AI-driven customer feedback…
RingCentral Teams Up with Verint to Boost AI Capabilities in CX Automation
On November 7, 2024, RingCentral, a leader in AI-driven business communications, partnered with Verint, a prominent company in…
8×8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
8x8, Inc., a leading business communications, CX, and Communications Platform as a Service provider, announced recent innovations…
Launch of UnifyCX To Redefine Customer Experience
UnifyCX has been officially launched on November 4, 2024, marking a significant advancement in customer experience management…
NICE Launches CXone Mpower SmartSpeak for Multilingual Communication
On November 4, 2024, NICE, a global leader in customer experience (CX) solutions, launched the CXone Mpower SmartSpeak, an AI…
Covisian Acquires CX Management Company Centrinex
Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX)…
Acxiom and RafterOne Announce Full-Spectrum Salesforce Services Practice
Acxiom, the global leader in customer intelligence and marketing enablement, announced the integration of RafterOne, a…