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Report finds that customer experience is a top investment area for 78 percent of executives Seventy six percent of executives…

Trusted third-party site for workplace culture and compensation recognizes Talkdesk for high employee ratings across 16 different…

Technology Alliance Reduces Customer Risks and Costs While Boosting Data Business Insights and New Revenue Streams APARAVI®,…

Gilead recently imposed conditions illegally restricting access on 340B drug pricing to its branded hepatitis C treatments when…

Younger generations’ expectations for brands reveal growing opportunity for AI and automation in customer service The…

Supersonic is one of the leading hyper-casual game publishers worldwide, with a focus on productizing the publishing process,…

The solution is one of the industry's quickest to onboard data, averaging under 15 minutes to onboard and match Cadent, the…

Pandemic-born struggles increase demand for alternative customer service models Seventy-two per cent of customer service managers…

Dun & Bradstreet Holdings, Inc., a leading global provider of business decisioning data and analytics, announced it has…

Fastest growing fitness franchisor hires sports industry veteran to drive marketing and gain new customer traction F45 Training…