eGain presents new AI knowledge functions at Call Center World 2024 in Berlin

eGain, the leading AI knowledge platform for customer engagement, announced that the company has launched the eGain Knowledge Hub with AssistGPT the CCW Berlin, which will take place from February 26th to 29th.

Ranked #1 by analysts and KMWorld,  eGain Knowledge Hub delivers  accurate answers and personalized workflow guidance for agents. Automation in Knowledge Hub is accelerated by  eGain AssistGPT , a new generative AI capability with no coding requirements that helps companies build knowledge from customer conversations and SMB documents up to five times faster than industry benchmarks.

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The company will demonstrate how the Knowledge Hub uses generative AI to deliver business value much faster and at scale through radical task automation for knowledge authors, agents and analysts. Innovative capabilities include:

• Orchestrating customer, agent, and operational experiences with generative and conversational AI
• Omnichannel digital experiences connected to contact center systems via a BYO (Bring Your Own) compatible architecture
• Connected analytics for contact center operations, customer journeys and knowledge optimization

Visitors to the eGain booth will receive a free copy of the book “Knowledge Management for Dummies,” a special edition of eGain edited by John Wiley.

Further information

• eGain AI Knowledge-Plattform: eGain Knowledge Hub
• eGain stand: Hall 2, Stand C3
• Breakout session:
  • Topic: Knowledge Management—Missing Ingredient in Generative AI Transformation of Customer Service
  • Redner: Anthony Gray, VP, eGain EMEA
  • Date, time and place: February 28, 2024, 4:30 p.m. CET, Hall 2, Speakers’ Forum

Powered by AI and analytics, the eGain Knowledge Hub improves customer experience and reduces service costs through virtual assistance, self-service and modern agent desktop tools. Visit www.eGain.com for more information.

SOURCE: GlobeNewswire